WhatsApp is now available as part of the digital store platform

, 6th August 2018

Retailers taking advantage of all the benefits of our clienteling app will be able to list WhatsApp as a communication option

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WhatsApp, the world’s most popular messaging platform, is now part of our digital store platform, offering retailers even more flexibility in how they communicate with customers. Retailers taking advantage of all the benefits of our clienteling app to deliver the ultimate personalised one-to-one customer experience will be able to list WhatsApp as a communication option, along with SMS, email and chat. CTO Dan Hartveld said: ‘We know from our conversations with retailers that WhatsApp is a key channel when engaging with customers, and making it part of the digital store platform opens up even more opportunities to give customers a VIP service tailored to their preferences’.

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