Home & Furnishing Clienteling – enhanced tools for increased engagement & sales

Seamless, immersive in-store experience

Make it easy for customers to view, select and buy through personalised advice and simple, fully-attributed in-store or at-home purchases

  • access to detailed customer profiles including browsing history, preferences and requirements tracked over multiple stores and online visits, steering the store associate’s conversation and recommendations
  • on-call capabilities allow customers to ask for help when they need it, wherever they are in the store
  • create baskets to send to the customer or register their profile, allowing for ‘complete at home’ transactions which are attributed to the store and associate
  • instant access to a full endless aisle of any number of product and range combinations
  • full integration with back end systems and dynamic, large-screen displays

Sales associate tools to deliver a VIP experience

Enhanced workflow tools transform the shop floor and free up your store associates to focus on selling and delivering excellent customer service

  • colleague hub with access to all day-to-day store associate tools, from shift swapping and task tracking to detailed product information and order management
  • bring in-store processes together into one easy to use app, including mystery shopping, troubleshooting and store associate sentiment analysis
  • real-time cross-department sales updates give store associates the knowledge they need to take action on the shop floor to improve sales and meet business objectives

Smart insight and behaviour analysis

Smart analysis of customer data, allowing store associates to identify and understand purchasing behaviours and patterns

  • full data analysis of the customer or similar customers
  • recommendations based on demographic, purchasing history, loyalty, spend and past visits
  • allows store associates to confidently suggest products, services and new ranges

Sofology

"Red Ant has been very agile and responsive to our requirements, we've had a very productive relationship working with our two technical teams and we've produced a great solution at the end of it. We have witnessed first hand just how effective the application is and how comfortable and familiar the experience is to customers."

Jon Cleaver, CTO at Sofology

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IKEA

"We chose to work with Red Ant due to their pedigree in supporting multisite retail clients…We are excited to see how we can partner to deliver a range of further high quality innovative solutions for our co-workers – this will in turn drive fantastic improvements in the experience for our customers."

Robert Page, CX Business Process & Solutions at IKEA

The clienteling app is part of the digital store platform

As part of the digital store platform, the clienteling app allows you to differentiate from your competitors and opens up a whole new range of opportunities to drive innovation, power business-as-usual, and deliver engaging store experiences.

Request a demo of the clienteling app

Luxury brands lead the way for in-store experience