The clienteling app to deliver the ultimate personalised one-to-one customer experience

In-depth customer insight

Rich customer dashboard to build personalised recommendations and deliver a truly tailored service.

  • The sales associates client book includes contact preferences, preferred sizes, past purchases and personal tastes.
  • Complete picture of client activity online and in-store for personalised recommendations and cross-sell opportunities
  • Inline data capture tools and integration with two-way integration for online accounts, loyalty programmes and CRM

Share exclusive content

A built-in showroom to inspire clients and colleagues.

  • Browse and manage new collection and create wardrobes
  • Share inspiration and looks with your direct client through 1 to 1 communications or groups
  • See client wishlists and interaction for engagement levels

Personalised communications

Talk to clients and provide them with a personal service using their preferred ways to communicate, whether it’s by WhatsApp, email, SMS or chat.

  • Send personalised recommendations and tailored communications and messages
  • Notification centre for action reminders for engagement alerts for next best action and messages
  • Integration with booking providers and CRM tools for a seamless transition from online browsing to in-store experience and post-purchase follow up
  • Take clienteling and personalised service to the next level with SellSmart, our sales trainer which uses the latest cognitive technology and AI machine learning to understand customer behaviour and purchase lifecycle, transforming your sales process and customer experience

The clienteling app is part of the digital store platform

As part of the digital store platform, the clienteling app allows you to differentiate from your competitors and opens up a whole new range of opportunities to drive innovation, power business-as-usual, and deliver engaging store experiences.

Request a demo of the clienteling app

Walking the personalisation tightrope – it’s a fine line between clienteling and ‘stalking’