70% of luxury transactions still happen in-store, exactly where your personal shoppers create the most value.
Luxury retail consultants and personal shoppers use RetailOS® to guarantee VIP treatment and deliver a dedicated one-to-one service to their most valuable clients – long-term client Flannels reports a 58% conversion rate from prospect to client over the last five years.
Whether they take advantage of prearranged appointments or contactless concierge services, your clients will be immersed in an experience created exclusively for them and built around their own personal requirements.
And it doesn't end there – the ability to take the essence of the experience with them and make the decision to purchase at a later date using remote payment ensures that your personal shoppers are always in a position to secure the sale.
Whether they take advantage of prearranged appointments or contactless concierge services, your clients will be immersed in an experience created exclusively for them and built around their own personal requirements.
And it doesn't end there – the ability to take the essence of the experience with them and make the decision to purchase at a later date using remote payment ensures that your personal shoppers are always in a position to secure the sale.
01
Prepare for every appointment as if you'd never been apart
RetailOS® builds a style profile for every client: their sizes, preferred designers, colours, fit notes and past purchases. Before each appointment, personal shoppers can review the profile, pull pieces in advance and arrive with a rail that already feels considered.
02
A personal edit in their inbox, credited to you
Personal shoppers build curated edits for each client from the full catalogue and send them directly. Clients can browse and buy from home, and every order is attributed to the stylist who put the edit together, whether it closes in store or online.
03
Every follow-up is a reason to come back
RetailOS® turns every visit into the next conversation. Let clients know when their size is back in stock, follow up on wishlist pieces they didn't buy on the day, and suggest the shoes, bag or jewellery that complete a look they've already bought.
