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Discover essential retail industry news and research
We round up all the latest industry news and expert resources and release regular research papers to help you deliver a better in-store experience.
A question of loyalty
In today’s omnichannel landscape, while discounts and special offers still have their place, what exactly does it take to inspire and retain customers when they have a world of choice at their fingertips, and no longer have to be present in a store to benefit from their loyalty schemes?
2023 Luxury Shopping Trends in the Middle East
Many brands have recognised the Middle East's opportunity for luxury retail, especially inside the UAE’s hugely popular mega-malls. Discover the critical luxury shopping trends retailers should be aware of when operating in the UAE.
The Red Ant Guide to Clienteling
Customer evolution
Stories from the Shop Floor
Red Ant + Scandit = superior customer experience
Red Ant has partnered with global market leader Scandit. Specialising in smart data capture including barcode scanning solutions, it uses the power of mobile devices - smartphones, tablets and wearable devices - to allow store associates to perform advanced barcode scanning, ID scanning for loyalty sign-ups and data capture tasks.
Choice overload - taking the anxiety out of retail
Choice overload is something we’ve all experienced - for retailers, the key to overcoming it lies in knowing their customers, how and when they like to shop and delivering products and recommendations in a way that removes the anxiety of indecision.
Time to get phygital?
Brunch, podcast, infomercial – love them or hate them, there seems to be a never-ending stream of portmanteau words that attempt to distil two or more ideas into a single, handy reference. And ‘phygital’ is no different, marrying ‘physical’ and ‘digital’ in an increasingly popular description of a customer experience which bridges the gap between online and offline retail.
Retail analytics - turning data into actionable information
Harnessing and making use of the wealth of information coming from the numerous data touchpoints in every customer experience is the key to making more informed and ultimately more profitable decisions. RetailOS’ retail analytics, powered by Sisense, makes sure you have that intelligence at your fingertips.
WhatsApp for business – making it work for you and your customers
Our tech experts have put together a practical, action-based guide to getting the best from WhatsApp for Business as part of our solution, helping you to communicate with your customers in a personal, efficient and ultimately more profitable way.
The ghosts of Xmas CX - past, present and future
We all know how the story goes –a miserly person is made to revisit his past, look at his present and recognise what his future could be if he doesn’t change his ways. And now A Christmas Carol brings its cautionary tale to the behind-the-scenes business of retail.