Furniture Village - evolving the retail experience

Delivering outstanding customer experiences, with digital transformation expert Oliver Banks and Business Development and IT Director Mike Broughton

Convert more sales with full in-store access to product & customer details

Our assisted sales apps bring all the benefits of online to the shop floor, so your store associates can confidently recommend products, access inventory, check out – and never miss a sale.

Explore an endless aisle of rich content to boost sales

In-store devices and large-screen displays give instant access to your full product catalogue, including any style, size and colour combination. This allows you to deliver a personalised retail experience whenever it's necessary, giving store associates and customers peace of mind while in-store and reducing potential lost sales.

In-store displays give retail employees and customers instant access to full product information

Create more engaging product pages with smart recommendations, online reviews, social media content, videos and blogs that provide social proof and expert advice.

Rich product pages feature smart recommendations, online reviews and more

Order online in-store & check out seamlessly

Maximise stock performance and save the sale with a direct channel to order out-of-stock items from your website with transactions attributed to the store and associate.

Manage queues and allow customers to check out wherever they are in-store with a mobile POS that supports mixed cart transactions.

Remote payment via SMS link allows for safe payment both in-store and at home, allowing you to boost sales originally thought to be lost.

RetailOS inventory information and online ordering in-store

Connect online & offline customer activity

Two-way integration with online accounts seamlessly transfers customer profiles, baskets and wish lists from online to in-store for a more efficient and personalised service which allows for safe store operations.

Make it easy for the customer to convert even after they’ve left the store with emailed reminders for complete-at-home purchases.

Connect offline activity to online accounts for a complete customer view and enable check out at home with emailed baskets

ARCADIA GROUP

“Working with Red Ant has helped us give our sales associates the tools they need to provide a more efficient, connected experience that shoppers are looking for. We are excited about how their technology will help us to develop further innovations and better ways to engage with our customers.”