Stories from the Shop Floor
Retail workers’ attitudes to in-store customer experience and the use of technology.
We commissioned a major OnePoll survey among 1,000 store associates aged 18–55+ to ask how they felt about working in a highly competitive retail environment and measure their attitudes to technology as a way of assisting both customers and colleagues.
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Undervalued and under-prepared
The retail workers surveyed were very candid – and the results were revealing:
![UK store associates admit that they feel embarrassed by their lack of product knowledge](https://images.prismic.io/redant-website-2020/4e1560c6-4e7b-421f-8946-fed85e2f2a2d_Stories-from-the-Shop-Floor-stats.jpg?auto=compress,format)
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Download the whitepaper
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