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Stories from the Shop Floor

Retail workers’ attitudes to in-store customer experience and the use of technology.

We commissioned a major OnePoll survey among 1,000 store associates aged 18–55+ to ask how they felt about working in a highly competitive retail environment and measure their attitudes to technology as a way of assisting both customers and colleagues.

Download the free whitepaper Stories from the Shop Floor

Undervalued and under-prepared

The retail workers surveyed were very candid – and the results were revealing:

UK store associates admit that they feel embarrassed by their lack of product knowledge
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