Retail AI apps for conversational commerce & machine-assisted experiences

Chatbots

Deliver an industry-leading AI experience which learns and improves over time, entirely geared to what the customer wants – they choose the platform, they don’t have to download an app, go to a website or remember any passwords.

  • Integrates with customer contact centres, chat apps and messaging platforms to perform tasks, fetch information and intelligently manage customer queries 24 hours a day, seven days a week
  • Scale 1 to 1 customer service without increased headcount 
  • Hands over to human operators with full context
  • All customers have to do is open the messaging service they already use and ask a question

Conversational commerce

Maximise operational efficiency by combining chatbots, AI and leading edge cognitive computing to deliver seamless omnichannel commerce – proven to increase conversion by up to 24%

  • Deliver product, ordering and delivery information with hand-off to human customer services where needed
  • Build innovative customer experiences with virtual concierges and assistants
  • Machine learning gives apps the ability to continuously improve the more they are used, by crowdsourcing input from across all channels

UK retail's first delivery chatbot - PAT

We developed PAT, the retail industry’s first intelligent messenger bot specialising in delivery and eCommerce fulfilment.

  • PAT (Personal Assisted Tracking) is a cross-platform virtual assistant for package delivery which works through direct connection to any delivery service’s API, allowing it to track customers’ packages in real time
  • It can understand natural language and talk to customers on any message platform – SMS, WhatsApp, Facebook, Twitter, WeChat and more
  • It fetches and handles data from retailer systems, translating business logic into friendly, streamlined customer journeys
  • It performs tasks related to customer enquiries including amending/rebooking deliveries and intelligently transfers to real customer service agents for complaints or new sales

Our Retail AI apps are part of the digital store platform

As part of the digital store platform, the retail AI apps allow you to differentiate from your competitors and opens up a whole new range of opportunities to drive innovation, power business-as-usual, and deliver engaging store experiences.

Request a demo of the retail AI apps and digital store platform

A whole new world – smart cities will run on AI transactions