Track customer and staff behaviour on every device and location, online to in-store, even from third party systems

Actionable intelligence

The digital store platform integrates and orchestrates data from a variety of sources, providing real-time, actionable information.

  • Track customer and staff behaviour on every device and location
  • Online and in-store support
  • Integration with all leading analytics and insight packages

Monitor and improve customer and sales colleague experience via millions of datapoints

Analyse and act on mobile apps, online activity, in-store data capture, staff tracking, sales stats and more.

  • Flexible triggers mean any touch point can be set to take action under certain conditions
  • Respond to customer events in real time with automatic activities and alerts
  • Tailored dashboard support right down to shop floor level
  • Combine multiple reporting systems into a single view

Simple, hassle-free integration, even for legacy systems

Straightforward, practical integration which can be applied to any data set.

  • Flow-based architecture and visual editing - any one process can be connected to any other to create a model journey and give easy access to the analytics that go with it
  • Once the sections of data are set up, they can easily be integrated into any process – it’s possible to quickly and easily build a library which can be drawn on whenever there’s a new journey to be built
  • Collection and integration of a wealth of data from each section means that analysis is much easier and very accurate – real-time dashboards can pinpoint the most popular products, what customers are saying on social networks, how many people have redeemed vouchers, speed of service, value of sales – everything can be measured for more effective business planning

The retail analytics dashboard is part of the digital store platform

As part of the digital store platform, the retail analytics dashboard allows you to differentiate from your competitors and opens up a whole new range of opportunities to drive innovation, power business-as-usual, and deliver engaging store experiences.

Request a demo of the digital store platform

Award-winning retail analytics