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Connect with your customers at home for a personalised virtual experience

Our virtual consultation features give store associates full access to customer profiles, product details and insights so that they can connect with them one-on-one at home, inspire them with expert advice and deliver a truly personalised customer experience.

Offer your customers a tailor-made virtual consultation

Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more.

Customer profiles to engage and inspire your customers

Give your store associates everything they need to deliver a personalised experience through integrated video consultations. Two-way video calls allow them to demonstrate and discuss products with the customer, with the ability to refer to and update their profile at any time so that they can confidently recommend new looks, styles and ranges.

Deliver a personalised two-way virtual consultation

Inspire them with curated, personalised content

Make sure customers and store associates are fully prepared for their virtual consultations by sending inspirational content and product ideas in advance. Send and manage sample packages through simple workflow management tools to ensure customers get the most from their conversations.

When the virtual consultation is complete, give customers everything they need to review the conversation in their own time, including the products discussed, the items used, liked and purchased as well as recordings of the appointment or video tutorials.

RetailOS personalised customer content to inspire and engage customers for their virtual consultations

Deliver a seamless, end-to-end experience

Secure the sale by creating a mutual basket visible to both the customer and the store associate, allowing them to check out on the spot as if they were in-store, using a remote payment link with full attribution to the store associate and store.

RetailOS mutual basket and remote payment, with full attribution

Make it easy for the customer to make purchases and arrange further consultations at a later date with personalised communications via their preferred channel.

Or deliver true VIP treatment to your customers' door with integrated contactless concierge consultations and services, allowing you to offer a fully curated ‘white glove’ experience.

RetailOS personalised communications make it easy to arrange further consultations

Solutions for your sector

Contact us to find out more about virtual consultation features for your sector

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Connect with customers at home

Get in touch to speak to a specialist.

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